Line manager guide on supporting hybrid working
Advice for line managers on supporting and enabling hybrid working
Advice on how organisations can plan and manage a move to hybrid working
A wide range of research, including the series of national remote working surveys and CIPD research, indicate that after the pandemic the majority of workers want to continue to work from home at least some of the time, presenting new opportunities for organisations to establish new ways of working.
The pandemic, and government mandates for people to stay at home, has significantly increased employers' willingness to allow employees to work from home (CIPD HR practices in Ireland 2021).
While some employees want to work from home all the time after the pandemic, most would prefer a balance where they are in the office for some of the week and at home for the remainder. This has led to the use of a relatively new term: hybrid working. Many organisations are now considering what ‘hybrid’ means for them, how they might meet this new employee demand, and what will need to be in place in order for these new ways of working to be effective.
For most organisations, the introduction of hybrid working will require a significant culture shift and establishing new ways of working and associated policies and practices. We can learn some lessons from working from home during pandemic, however, in some ways hybrid will make greater demands of managers and organisations than the urgent shift to total remote working.
With the vaccine roll out offering a potential return to the workplace for current homeworkers later in 2021, how, why and what should organisations think about implementing a hybrid approach?
The significant interest in more flexible forms of working, and hybrid working in particular, have created new employee expectations and desires. Organisations who do not support flexible forms of working may risk increased employee turnover, reduced employee engagement and limitations on the ability to attract talent in the future. Repeated surveys have found that employees are prepared to leave for greater flexible working opportunities if they are unable to access them in their current role.
Hybrid working also provides other opportunities for organisations in terms of reducing estate and facilities costs, enabling employee wellbeing, and supporting inclusion and diversity.
Employees identified many benefits from working from home during the global pandemic, for both them and their organisation. These benefits include a better work–life balance, greater ability to focus with fewer distractions, more time for family and friends, saved commuting time and costs, IT upskilling and higher levels of motivation.
Other benefits of flexible working include savings on office space, higher levels of employee job satisfaction and reduced absence rates.
The full benefits of hybrid working as a specific form of flexible working are yet to be fully researched but we can expect that it will, when properly implemented and supported, lead to benefits for both employees and organisations alike. Initial research has found that hybrid working arrangements can offer employees the ‘best of both worlds’ – greater work life balance whilst still maintaining social connection and bonds with colleagues.
Regardless of long-term strategy decisions about flexible and hybrid working, organisations will need to make their own short-term decisions about when and how employees may return safely to their offices once social distancing requirements end. The CIPD has a guide to help organisations plan and manage their return to the workplace.
Organisations may wish therefore to plan for interim hybrid working in the short term whilst also considering longer term strategic decisions on more flexible forms of working. This short-term version of hybrid working may be somewhat different to its longer-term counterpart. Depending again on the prevalence of the virus, as well as government advice, there may still be some employees who are clinically more vulnerable to COVID-19, waiting for vaccines or required to shield. As such, some employees may need to be 100% remote for a further period of time, while others are able to return for some or part of the working week.
Any plan for a return to the workplace needs to include communication and reassurance about COVID-19 safe measures. It will also require ongoing wellbeing support, especially in relation to employees who may be anxious about returning to the workplace or using public transport to commute.
In relation specifically to interim hybrid working, people professionals should:
In advance of any return to the workplace later in 2021, where organisations have not already done so, they may wish to consider undertaking a listening exercise with their workforce. This will help them to understand the specific working preferences of their people for the future, as well as learn more about their experiences of working during the pandemic. It’s worth bearing in mind the impact of a large scale return to the workplace on those employees who have continued to work in the workplace throughout the pandemic and their preferences for working patterns going forward.
All plans for returning to workplaces should always follow the government’s Work Safely Protocol. The CIPD has developed a return to work planner to support your planning.
Prior to the pandemic, the progress of flexible working in the UK was described as glacial. However, roles which previously may have been considered as unsuitable for flexible or homeworking have been successfully undertaken from home for a sustained period. Although hybrid working is different from remote working, we can draw on some of the lessons and experiences from pandemic related working from home period.
There is no single way to implement hybrid working, and its exact form is likely to vary from organisation to organisation. In this section we will explore some of the areas to consider when considering potential approaches towards a more hybrid future.
Key steps towards introducing hybrid working should include:
Hybrid working is a form of flexible working. Therefore, employers may consider either adapting or updating an existing flexible working policy to include hybrid working as a specific category or introducing a specific hybrid working policy. What is appropriate for each business will depend on their specific context. Whichever decision is made, as hybrid working is a relatively new concept, any new or adapted policy should be issued with supporting guidance and information to enable effective implementation.
When developing policies and procedures organisations should consider the following:
Organisations will need to give careful consideration to the contractual implications of hybrid working. Where employees make a formal request for hybrid working through a flexible working policy (and the request is accepted) this will amount to a formal change to terms and conditions of employment. Hybrid working (and indeed other forms of flexible working) can also be undertaken on an informal basis without a contractual change. You should make sure that employees and managers understand the differences and the implications of both.
Employment contracts should also state a contractual location. This does not necessarily change as a result of hybrid working, but employees who work permanently from home normally have their home address as their workplace.
Employees should be advised to discuss any implications of homeworking with their landlord or mortgage provider and house insurer. There may also be tax implications if an employee wishes to work some of their remote time outside of Ireland.
Organisations should take legal advice where appropriate on their specific implications of hybrid working.
Hybrid working is based on effective communication. It is critical to success but also a potentially high-risk area. When communication is not well managed it can result in poor information flow, knowledge gaps, barriers to effective team working and exclusion of team members who are not in the office. Communication within hybrid teams needs to be more intentional as casual or ad-hoc conversations may be reduced. Effective communication needs to be seen as the responsibility of everyone in the team.
Exactly how a hybrid team needs to communicate will vary depending on its size, the nature of the roles in the team and the specific type of hybrid working being undertaken.
Consider some of the following recommendations for effective hybrid team communication:
Hybrid working will make new demands of people managers. Although managers may have developed new skills in terms of managing a remote workforce, hybrid working brings unique challenges that are different from both predominantly remote and predominantly office-based working.
Organisations will need to put learning and development in place to ensure effective people management. This should include two separate but related elements:
Managers will also need information and guidance on ensuring inclusion and diversity, effective induction and employee engagement with a distributed team.
Technology skills may also need further development – see the next section for more information.
Technology plays a critical role in hybrid working. Employees need to be able to work seamlessly between workplace and home, and there needs to be ease of connectivity between people in the office and those working remotely.
Organisations may wish to consider the following:
In addition to technology, considering what other equipment will support effective and healthy remote working, including the provision of office furniture or mobile devices.
Hybrid working may support improved wellbeing through reducing commuting time, providing employees with more autonomy around their schedules and extra time for health and wellbeing activities. Hybrid working may however bring with it specific challenges around work-life balance and managing the boundaries between work and home. Some people find that remote and flexible working supports their wellbeing, but others find that it can be a detractor.
Consider the following to maximise the potential of hybrid work for wellbeing:
When employees are working remotely or more flexibly, their performance may be harder to observe.
Instead of assessing employees via time spent in the office (or in virtual meetings), managers will need to adjust to assessing performance through outcomes, contribution and value. Managers will not be able to monitor every aspect of an employee’s work when they are working remotely, nor should this normally be necessary.
Consider some of the following:
Hybrid and flexible working has the potential to support inclusion and fairness through opening up the labour market to employees who cannot work in a traditional office based role. If poorly implemented however it could also worsen existing inequalities and create new ‘in and out’ groups. In a hybrid environment, organisations must ensure ongoing access to development and career conversations for all employees and make sure there is a fair allocation of work, opportunities and voice.
Consider some of the following:
Increased flexible working, and hybrid working in particular, affects all aspects of the employee lifecycle.
People professionals should review each stage of the employee lifecycle within their organisations in order to identify where amendments need to be made in order to enable effective hybrid working.
Consider:
DISCLAIMER: The materials in this guidance are provided for general information purposes and do not constitute legal or other professional advice. While the information is considered to be true and correct at the date of publication, changes in circumstances may impact the accuracy and validity of the information. The CIPD is not responsible for any errors or omissions, or for any action or decision taken as a result of using the guidance. You should consult a professional adviser for legal or other advice where appropriate.
Advice for line managers on supporting and enabling hybrid working
Use our questionnaire templates to kick off discussions around hybrid working and agree flexible working arrangements
Use our flowchart to assess roles for hybrid working, considering the nature of the work undertaken in a role