Location - Dublin (hybrid working)
Type - 12 Month Fixed Term Contract
Hours - 35 hours per week (happy to talk flexible working)
Salary - Circa €53,000 + benefit

We’re the CIPD — the professional body for HR and people development. We are a registered charity and the voice of a worldwide community of more than 160,000 members and 6,500 in Ireland, committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping to build members’ professional expertise and organisations’ HR and leadership capability.

There has never been a more interesting or important time to join us. We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday, €125 personal development allowance and access to an award winning pension scheme.

The Role

As Digital Communications Executive your role will be to bring to life our CIPD Ireland communications to support our members and the broader people profession to champion better work and working lives.

The role will use our marketing, web and social media platforms to present and distribute our content in an effective and accessible way. The person will work with the team to plan campaigns, monitor the impact of our communications tools, and analyse and report on the resulting customer engagement. You will join us at an exciting time in CIPD as we migrate to a new web platform.

What You’ll Be Doing

  • Project management – Project manage the allocated work programme and content integration for CIPD Ireland. Collaborate with the team to deliver consistency and connectivity of the work programme through the web site and relevant applications. In conjunction with UK and international colleagues, maximise system integration and efficiency using the latest technology available. Stay up-to-date with new system developments in CIPD and rollout as applicable. Support shared learning and system use with colleagues.
  • Communications – Utilise the capabilities of Marketing Cloud and other communication tools in line with the marketing strategy to maximise member engagement and promotion of key activities. Drive the use of analytics to increase exposure, identify opportunities and efficiencies. Collaborate with UK and Irish colleagues on the use of the CRM tools and steer the use of increasing functionality within the suite of tools. Manage the distribution of key communications such as the monthly CIPD Ireland update, events communications, social media and support key campaigns and regional activity as required.
  • Website – Manage the design and updating of content in line with CIPD web policy, brand and communication plans. Utilise the capabilities of website content development tools in line with the marketing strategy to maximise engagement and promotion of key activities. Drive the use of analytics to increase exposure and improve the customer experience. Lead the implementation of website developments for CIPD.ie in collaboration with colleagues. Use leading approaches to maximise web accessibility and the impact of the CIPD Ireland HR Awards and Annual Conference programs of work.
  • Customer Service development - Provide a very high standard of customer service and support the programme of events and membership development activities in order to enhance customer engagement, financial revenue and the desired reach and impact of CIPD Ireland. Develop a strategy to maximise the automation of processes to improve the management of data, streamline membership development and key sales opportunities. Collaborate with CIPD colleagues on the rollout and management of emerging frontend systems, eg the learning hub and website.
  • Collaboration – As a key member of a small agile team, contribute to and facilitate the delivery of the business strategy and work programme. Collaborate with colleagues across the CIPD and steer better ways of working to increase efficiency. Support team members and facilitate knowledge sharing in relation to new applications and tools. Contribute to the engagement with members and potential members in a flexible manner in conjunction with colleagues to better service the profession and build the CIPD brand, membership and revenue in Ireland.

What You’ll Need To Be Successful

  • Excellent organisational and planning skills, and previous experience of project management
  • Advanced level of IT skills
  • Excellent knowledge of SQL, CRM suite, Microsoft Office (Word, Excel & PowerPoint) and Project Management tools
  • Experience of workplace databases and marketing campaign processes and roll-out
  • Excellent data manipulation skills, and ability to provide CRM suite training and support to database users and troubleshoot issues.
  • Track and analyse direct and interactive marketing campaigns
  • Experience of web content management systems and understanding and experience of using web languages
  • Deadline-focused, with strong prioritisation, numerical and analytical skills
  • Excellent team player, with a flexible approach, whilst also being able to work on own initiative without close supervision
  • Ability to work under pressure and to deadlines
  • Ability to demonstrate high levels of customer service and strong attention to detail
  • Excellent written and spoken communication skills and an ability to articulate the central message of a communication
  • Fluent English reading and writing skills
  • Interested in HR and people management issues

If this role describes you and your career aspirations, then click APPLY.

CIPD valuing everyone as an individual! The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers, and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met.

We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion, or belief.

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Location - Dublin (hybrid working)
Type - Permanent
Hours - 35 hours per week (happy to talk flexible working)
Salary - €65,000 - €67,000 + benefits

We’re the CIPD — the professional body for HR and people development. We are a registered charity and the voice of a worldwide community of more than 160,000 members and 6,500 in Ireland, committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping to build members’ professional expertise and organisations’ HR and leadership capability.

There has never been a more interesting or important time to join us. We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday, €125 personal development allowance and access to an award winning pension scheme.

The Role

As Employer Solutions Manager you will increase the reach and influence of the CIPD in building capability and creating learning cultures from mid-sized organisations to national and multi-national enterprises in Ireland. The role holder will hold key account management responsibilities and use their market knowledge and established network to increase the capability of HR and L&D teams and support the development of enhanced CIPD’s B2B services.

What You’ll Be Doing

  • Support the professionalisation of HR and L&D teams by developing new business opportunities and managing accounts including mid-sized to large multi-national and national clients – developing long term sustainable relationships and revenue via framework agreements where possible.
  • Understand the potential client’s needs and challenges using a consultative selling approach, with the goal of matching CIPD’s solutions to their business need. This includes orchestrating engagement with key decision makers in a strategic account team approach where appropriate.
  • Design comprehensive business proposals with the help of CIPD’s Subject Matter Experts (SME) that will lead to profitable solutions appropriate to clients’ needs. Matching Associates with the expertise and experience to deliver the required solution to the clients.
  • Manage and develop new and existing accounts for sustainable long term business relationships and revenue growth. This includes the organization of strategic account reviews to achieve these purposes where appropriate. Ensure smooth delivery of solutions to their clients by overseeing the successful implementation of each client project. Working closely with the Irish team and colleagues across the organisation to deliver the required outcomes.
  • Support the creation of new revenue generating B2B services and the enhancement/blending of existing ‘Employer Solutions’ services.
  • Work in close partnership with the CIPD Director Ireland, Lead ES Manager, Knowledge and Content, Membership and Assessment, ensuring new CIPD products and services are created or adapted to meet the specific needs of B2B clients as they strive to raise capability and introduce CPD/learning cultures across HR and their people management teams.
  • Coordinate and work strategically with the Employer Solutions team in supporting cross-border opportunities with new and existing customers including account management for designated global family accounts.
  • Engage in a wide range of networking events to build relationships with HRDs and senior HR professionals across multiple organisations in Ireland. Work as a connector within and outside CIPD – enabling introductions to connect the wider CIPD matrix (i.e. policy, research, events, awards) to clients and vice versa.
  • Contribute to the promotion and marketing of the Employer Solutions proposition including the creation of collateral (testimonies, case studies) and support colleagues to engage with the ES proposition and the client stories that bring it to life.
  • Support Ireland and ES teams on departmental budgeting, forecasts and sales analysis as part of BAU and in support of annual and quarterly reporting to the Executive Team and the Board.

What You’ll Need To Be Successful

  • Proven Business Development experience in a relevant role
  • Background / experience in dealing with Human Resource challenges.
  • Good verbal and written communication skills; with an eye for detail and the ability to build strong relationships with internal and external stakeholders.
  • Demonstrable interpersonal and commercial skills
  • Experienced of producing high quality customer proposals and delivering presentations to clients.
  • Experience of challenging colleagues in collaborative manner, and proactively bringing issues, concerns and opportunities to the fore and, working with colleagues to establish workable solutions.
  • Excellent prioritisation skills and the ability to work independently to meet deadlines including a proven ability to take a lead on delivering projects.
  • Strong conceptual and analytical ability to generate insights that can be applied to our sales and account management activities.
  • Strong team-player, understanding the synergies of working closely with the Ireland and ES teams and CIPD as a whole.
  • IT and digital skills are a key requirement. (Microsoft packages such as power Point and excel skills)

If this role describes you and your career aspirations, then click APPLY.

CIPD valuing everyone as an individual! The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers, and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met.

We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion, or belief.

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as soon as possible.

Our purpose and vision

Championing better work and working lives - because we believe work can and should be a force for good that benefits everyone

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Our values

Five core values drive our work; they inform our daily interactions and enable our performance

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CIPD

About us

Find out what being the professional body for experts in people at work entails.

Our team

CIPD Ireland is based in Dublin and supported by a National Committee and six Regional Committees

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