The WRC published its first progress and commentary report since its establishment as a ‘one stop shop’ for the submission of employment complaints in March 2016. The report outlines the work undertaken and progress made by the Commission to date, insights into the organisation's activity and also the trends emerging in dispute resolution, adjudication, labour inspection, and enforcement.
According to the report, 71% of the 31,307 calls received by the WRC were from employees. 31% of calls were in relation to employment permits while 17% were about working hours. The remainder of the calls include topics such as terms of employment, payment of wages and unfair dismissals.
The report outlines significant improvements to waiting times both for a hearing and the issuing of decisions as well as a reduction in the backlog of equality cases. All good news for users of the service.
A Stakeholder Framework is currently under consideration by the Board of the WRC, which would ensure that all users of the service can provide feedback which would improve the quality and efficiency of the overall service. CIPD Ireland welcomes this framework and looks forward to it becoming operational later this year.
Overall early feedback on the newly established Commission is positive and we in CIPD Ireland are looking forward to future collaborations with the team in the WRC.